250 ml Coffee Mugs

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  • Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns within 7 days of receiving your order. Please review the following guidelines to ensure a smooth returns process: **1. Eligibility for Returns:** - Items must be unused, undamaged, and in their original packaging. - Returns are accepted within 7 days of receiving your order. - Personalized or custom-made items are not eligible for return unless they arrive damaged or defective. **2. Return Process:** - Contact our customer service team at +27-0117606178 to initiate a return request. - Provide your order number and reason for the return. - Our team will provide you with a return authorization and instructions on how to proceed. **3. Return Shipping:** - Customers are responsible for return shipping costs unless the item received is damaged or defective. - We recommend using a trackable shipping service and purchasing shipping insurance for your return package. **4. Refund Process:** - Once your return is received and inspected, we will process your refund within 7days. - Refunds will be issued to the original payment method used for the purchase. - Please note that shipping fees are non-refundable. **5. Exchanges:** - We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. **6. Exceptions:** - Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to product descriptions for details. **7. Damaged or Defective Items:** - If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as needed. **8. Contact Us:** - If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team on +27-0117606178.

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